The purpose of the consumer grievance policy is to ensure that consumers with a grievance relating to their interaction with the agency can use a procedure which can help to resolve grievances as quickly and as fairly as possible.
If a consumer has a grievance about their interaction with the agency they should discuss it informally with agency management. If the consumer feels that the matter has not been resolved through informal discussions, they should put their grievance in writing to the executive director.
The executive director will respond, in writing, to the statement within 30 days. If the matter is not resolved to the consumer’s satisfaction they will be advised of his/her rights to pursue the matter with external authorities if they so wish.
If there are any questions regarding this grievance policy you may contact us.